Getting in Touch

How We Handle Enquiries

We receive a significant volume of enquiries across our various channels, and we are committed to responding to every one of them, even those that fall outside our current mandate. Our team reads every message that comes through our contact form, and we route each one to the most appropriate person to respond. For project submissions, loan applications, investor enquiries, and co-investment requests, we have dedicated forms that help us route your enquiry correctly and ensure we have the information we need to provide a useful initial response.

For general enquiries, media requests, partnership discussions, regulatory questions, and everything else, the contact form on this page is the right starting point. When you submit a message, please be as specific as possible about what you are looking for. A message that explains your background, your specific question or request, and what outcome you are hoping for will receive a faster, more useful response than a general introduction. Our team's time is limited, and specificity helps us be more helpful.

We are headquartered in London but our team spans multiple time zones. If you are contacting us for an urgent matter and do not receive a response within 24 hours, please follow up by telephone using the contact details for the most relevant office. We will always endeavour to respond to urgent matters on the same business day they are received, but this cannot be guaranteed for messages received outside normal business hours in the GMT/BST time zone.

Response Standards

What You Can Expect From Us

We hold ourselves to specific response time standards for each type of enquiry. Project submissions receive an acknowledgement within 24 hours and a substantive response within five business days. Investor enquiries receive an initial response within three business days. General contact form submissions receive a response within five business days. For enquiries flagged as urgent, we aim to respond on the same business day. These are not aspirational standards, they are commitments we monitor internally and take seriously.

The quality of our initial response to an enquiry is as important to us as the speed. We aim to provide responses that are specific, informative, and actionable, not generic acknowledgements that leave the recipient no better informed than before they made contact. Where we cannot answer a question fully in the initial response, we tell you why and give you a timeline for a more complete answer. We are also direct about situations where we are not the right firm for what you need and where appropriate we suggest alternatives.

For transactions and relationships that progress beyond initial contact, you will be assigned a dedicated team member who serves as your primary point of contact throughout the engagement. This person will know your situation, will be available for questions, and will coordinate internally to ensure that the right people are involved at the right stages. We do not rotate you through multiple team members at different stages of a transaction, continuity of relationship is something both clients and our own team value.

Feedback is valuable to us. If you have interacted with our team and your experience was not what you expected, positive or negative, we want to know. Positive feedback helps us understand what we do well and reinforces the behaviours and standards that produce it. Negative feedback helps us identify and correct problems before they affect future clients. We treat all feedback as a resource, not a threat, and we welcome it through any channel.

Office Contacts

Our Offices